Posted by: Richard Chennault | October 19, 2008

When the phone bank is offline

Today is Sunday Oct. 19 2008. I tried calling in to the appointment and advice phone bank  for my wife. She has a seriously bad sore throat. The representative stated their computer system is down and they are unable to retrieve any information. They said it had been down for awhile this morning and to call back in thirty minutes. I did and it was still down.

We are going to drive in to the urgent care and try our luck there. Hopefully the issue is limited to just the phone bank and is not system wide; meaning the eletronic medical record is running but the phone bank has lost connection.  It is good to know that even when computer systems are down you can still drive into a facility and receive care.

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